Privacy Policy

Introduction

Welcome to Seller OS.

Seller OS ("we", "our", or "us") provides software that helps eCommerce sellers manage listings, orders, inventory, profit calculations, workflow automation, and business analytics.

We are committed to protecting your privacy and handling your personal information responsibly.

By using Seller OS, you agree to this Privacy Policy.

Who We Are

Seller OS

Email: privacy@getselleros.com

Website: getselleros.com

Seller OS is currently operated by Otasowie Joy Francis, trading as Seller OS, pending formal company registration.

Information We Collect

Information you provide

When you create an account we collect:

• Email address
• Password (encrypted)
• Subscription plan

Business information

Seller OS stores information about your business including:

• Product listings
• Inventory
• Pricing
• Orders
• Supplier information
• Profit calculations
• Shipping information
• Workflow settings

Marketplace information

When you connect eBay, Seller OS receives information such as:

• Listings
• Orders
• Tracking numbers
• Inventory
• Buyer usernames
• Transaction information

We only access the information required for Seller OS to function.

Technical information

We automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Login activity
• Error logs
• Usage analytics

How We Use Your Information

We use your information to:

• Create your account
• Provide Seller OS features
• Synchronise your marketplace
• Calculate profit
• Generate analytics
• Improve listings
• Send important notifications
• Provide customer support
• Improve the platform
• Detect fraud
• Maintain security

We do not sell your personal information.

Legal Basis

If you are located in the UK or EEA, we process your information under one or more of these legal bases:

• Performance of a contract
• Legitimate interests
• Legal obligation
• Your consent

Third Party Services

Seller OS integrates with services including:

• eBay
• Stripe
• Google
• OpenAI (listing title/description optimisation, profit insights)
• Email delivery providers (SendGrid)
• Cloud hosting providers (Vercel, Supabase)

Each provider has its own privacy policy.

Cookies

Seller OS uses cookies to:

• Keep you signed in
• Remember preferences
• Improve security
• Measure performance
• Analyse usage

You can control cookies through your browser.

Data Retention

We keep your information:

• While your account remains active
• As required by law
• Until you request deletion

Some information may remain in secure backups for a limited period.

Data Security

We protect your information using:

• HTTPS encryption
• Encrypted passwords
• Secure cloud infrastructure
• Access controls
• Regular backups
• Monitoring and logging

No internet service is completely secure, but we work to protect your information.

Your Rights

Depending on your location, you may request:

• Access to your data
• Correction of inaccurate data
• Deletion of your account
• Export of your information
• Restriction of processing
• Withdrawal of consent

To make a request, contact: privacy@getselleros.com

Children's Privacy

Seller OS is intended for users aged 18 and over.

We do not knowingly collect information from children.

International Transfers

Your information may be processed in countries outside your own.

Where required, we use appropriate safeguards to protect your information.

Waitlist and Marketing

Before you create a full Seller OS account, you can join our early-access waitlist. Joining the waitlist does not create a Seller OS account.

Information we collect at waitlist signup

When you join the waitlist we collect:

• First name and email address
• Country
• Whether you currently sell on eBay
• Your number of active eBay listings
• Your main sourcing method
• The biggest challenge you're facing running your eBay business, if you choose to tell us (optional)
• Whether you'd like to receive marketing emails (see below)
• How you found Seller OS, for example a specific campaign, social platform, our blog, or a direct visit
• The date and time you joined the waitlist

Why we collect it

We use waitlist information to:

• Manage the waitlist and let you know when beta or public access opens
• Understand who is interested in Seller OS, so we can prioritise the beta programme and build the right features
• Where you've consented, send you relevant updates about Seller OS

Marketing consent

Joining the waitlist does not require you to opt in to marketing emails. If you tick the marketing consent checkbox on the waitlist form, we record the date and time you gave consent and the exact wording of the consent checkbox you were shown, so we have accurate evidence of what you agreed to.

Regardless of whether you opt in to marketing emails, we'll still contact you about your waitlist status itself, for example to let you know when public access opens, since that's the service you signed up for. Only sellers who have opted in receive additional marketing content, such as seller education material and product update emails.

Withdrawing consent

You can withdraw marketing consent at any time by emailing privacy@getselleros.com and asking us to stop, or by using the unsubscribe link included in each marketing email once we begin sending them. Withdrawing consent does not remove you from the waitlist itself, and does not affect emails that relate directly to your waitlist status, such as a notice that public access has opened.

Beta Programme

If you participate in the Seller OS Beta:

• Features may change without notice.
• Bugs and temporary outages may occur.
• Feedback you provide may be used to improve Seller OS.
• We may collect additional diagnostic information to identify and fix issues.

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always appear on this page.

Contact

Questions about this Privacy Policy?

Email: privacy@getselleros.com

Website: getselleros.com

trading as Seller OS

Address: to be added once a registered business address is confirmed